Performance Systems

Tim Weston’s approach to performance management is based upon a detailed analysis of business functions (tasks or accountabilities) at the organisation, work team and individual level. This analysis uses a methodology derived from IDEF0 to identify the significant functions being managed, and characterise them in terms of:

• Purpose or objective
• Criticality to the business (risk/opportunity driven)
• Upstream (supplier) and downstream (customer) functions
• Accountable team or individual
• Appropriate performance measures
• Forum and frequency for reviewing performance

Each function is represented both in a graphical format and in the form of a database structure which reviews the organisation from a number of perspectives:

• Function vs criticality / risk (identifying the appropriate level of management accountability and mode of review for each function)
• Function vs role (displaying the range of functions managed within a single role as well as the performance measures applicable to the role)
• Function vs review forum / frequency (allowing development of an integrated and coherent framework for reporting and performance review)

Tim Weston understands that performance systems must also be aligned to business strategies and plans, and must consider the level of maturity of the organisation along the performance management continuum:

• Having appropriate performance measures
• Collecting accurate performance data
• Achieving a stable and consistent level of performance
• Improving performance and re-establishing consistency at the higher levels of performance
• Reviewing the continued validity of performance measures and targets

More detailed information on Tim Weston’s performance management methods, qualifications and experience can be found on our Downloads page or by contacting us.